What are the different order statuses on the TikTok Shop affiliate orders page?
When are reports updated?
After a customer places an order, it usually takes a few minutes for the order to appear on the affiliate orders page.
During major promotions, we may need more time to process orders, which may cause delays. This won’t affect your earnings and settlement period.
What are the different order statuses?
- Pending: The order is still processing. You can withdraw your commission once the order is delivered and settled. Delivery time may vary depending on the shipping status.
- Settled: The order is complete, and you can withdraw your commission.
- Not eligible: The order has been canceled or refunded. No commission will be earned from these orders.
- Frozen: The order is subject to platform risk control. Please contact customer service for more details.
Why is the estimated commission different from the actual commission?
Orders may be returned or partially refunded. TikTok Shop calculates your actual commission using the following formula:
Commission = (Revenue – Refunds) * Commission Rate
If an order is canceled or fully refunded, you will not receive any commission. Please keep in mind that customers have several days to return an item after receiving it. You can learn more by visiting our feature guide on affiliate commission.
When will I receive my commission?
The timing for when you receive your commission depends on the order’s delivery date. Once the order is delivered, the average settlement period is 7 days. (it may take up to 30 days for the commission to become available.) You can then withdraw your commission from the Earnings page.
Why are some orders stuck in transit?
If an order remains in transit for an extended period, please contact the seller for assistance.
