Effective Ways to Troubleshoot QuickBooks Error 15106

The QuickBooks payroll software is an efficient software known for its impressive features; however, it can too run into some errors. Another such error is the QuickBooks error 15106, which occurs while updating the payroll software. This error shows that the update has been corrupted.

Being an advanced payroll software, this hugely results in trouble. If you have encountered this error, acknowledge that the process of fixing the error will be exhausting and troublesome. It is advised to seek technical help from a hardcore professional who understands the program and error.

QuickBooks Error 15106 The update program cannot be opened Featuring Image

Best Possible Causes & Symptoms of Quickbooks Error 15106


There are specific causes by which QuickBooks can run into error 15106. The following are the listed causes:

  1. Additional components failed to install later, leading to QuickBooks error 15106
  2. The presence of Webroot Antivirus marks QuickBooks as a threat and interferes with its operations
  3. The user account not having admin credentials
  4. User Account Control is set to high, thus intervening in the installation process
  5. Insufficient MS management permissions leading to QuickBooks error 15106


You can detect the QuickBooks payroll error 15106 by noticing the below pointers. Some of them are:

  1. System freezing and frequently hanging shortly after the error
  2. QuickBooks displays ‘Error 15106: The update program cannot get opened’ and a warning ‘Error 15106: The update program is damaged’.
  3. Software not downloading essential tools and components to update the software
  4. Users are not able to access QB functions and feature suitably.
  5. Active windows not responding or freezing

Methods to Resolve QuickBooks Error 15106

Apart from annoying the user with the error, QuickBooks can hinder the productivity of a team member or an organization. Thus, it is essential to resolve it as soon as possible.

Method 1: Log in to Computer With Admin Credentials

Step 1: Logged in as a different user then:

  1. Navigate to the QuickBooks desktop icon
  2. Right-click and choose ‘Run as administrator.’ 
  3. After adding ‘Admin credentials,’ select ‘OK.’

By this step, you can easily log in as an administrator

Step 2: Switch the account to log in

  1. Navigate to ‘Start
  2. Select ‘Switch User’ from the bottom right side
  3. Put in the ‘Admin credentials.’

By this step, you can easily switch the account to the admin. 

Method 2: Stop/Uninstall the Antivirus Software and Rename Folders

  1. Launch the Task Manager by pressing Ctrl+Shift+Esc on your keyboard
  2. Look for ‘Processes’ and find [ANTIVIRUS].exe like Spy Sweeper.exe
  3. In case you incur an error, uninstall the antivirus application
  4. Click ‘End Process

End -task QuickBooks exe Image

  1. Set a different name for the QuickBooks update folder
  2. Launch File Explorer by pressing Win + E on the keyboard
  3. Navigate to C:\Program Files\Intuit\QuickBooks(year)\Components. In case of 64-bit users, navigate to C:\Program Files(x86)\Intuit\Quickbooks(year)\Components
  4. Find the ‘downloadable’ folder and choose ‘Rename.’ XX is the version of your QuickBooks software version like in the case of QuickBooks Desktop 2018; it will be ‘downloadqb18.’
  5. Add .old in the last of the name like ‘downloadqbXX.old.’
  6. Move ahead with the following method if the problem persists.

Method 3: Disabling User Account Control (UAC)

  1. If you have Windows 10, search for ‘UAC’ from ‘Cortana’ search
  2. If you have another Windows OS, select ‘Start’ and choose ‘Control Panel.’
  3. Type ‘User Account Control’ from the search box and search
  4. Choose ‘User Control Settings’ and slide down on the left to ‘Never Notify.’

Turn Off User Account Control UAC Screenshot

  1. Select ‘OK
  2. If an error still pops up, follow the next method.

Method 4: Updating QuickBooks

  1. Launch the QuickBooks Desktop application
  2. Navigate to the ‘Help’ tab

Update QuickBooks Desktop to Latest Image 275x300

  1. Choose ‘Update QuickBooks
  2. On the ‘Options’ tab, tick-mark the ‘Mark all’ option
  3. Click ‘Save’ and go to the ‘Update Now’ tab

Update QuickBooks Desktop Image

  1. Tick-mark on the ‘Reset Update Now’ and select ‘ Get Updates.

Method 5: Repairing QuickBooks Installation

  1. Press Win+R to open the command prompt
  2. Type the command ‘apprize. cpl’ 
  3. Press Enter to run the command
  4. Navigate to Uninstall or Change a Program
  5. Scroll down till you get the software option
  6. Double-click on QuickBooks
  7. Choose ‘Change/Remove’ and select ‘Next.’
  8. Click ‘Repair
  9. If the error message ‘File in Use’ appears, click on ‘Ignore.’
  10. If repair is completed, restart the system.
  11. Then, double-click to open the QuickBooks desktop application
  12. Once you see the ‘QuickBooks has recently downloaded an update’ popup, click ‘Install Now’.


This article has critically discussed all the points you need to know while resolving QuickBooks error 15106. The solutions mentioned earlier will permanently fix payroll error 15106. However, if the error still exists even after trying the methods mentioned earlier, then feel free to consult our QuickBooks support team or contact us at  +1-800-615-2347.

Read Also: How to fix QuickBooks Error H202?

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