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QuickBooks Crashing? A Comprehensive Guide to Fix This Issue

QuickBooks is one of the most preferred bookkeeping application, famous for its advanced features. However, while using the application, the user has to go through certain technical glitches like QuickBooks crashing. Many users report that QuickBooks crashes while switching companies, opening company files and every time they try to send an email. The primary cause behind the problem is using an outdated QuickBooks Desktop application. Other reasons could be damaged company file and incompatible Windows operating system. In this advisory blog, we will discuss the hacks that will help you eliminate the issue, so stay connected until the end.

If you are stuck due to QuickBooks crashing issue and looking for help from professionals, give a call on our toll-free number 1-855-856-0042 and get connected with the certified QuickBooks expert’s team

What are the causes behind the QuickBooks Outlook crash?

Below are the various reasons why QuickBooks crashes when switching companies or attaching files:

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  1. The Windows operating system installed on your workstation is not compatible with the QuickBooks version you are using.
  2. QuickBooks and the workstation are attacked by a virus or malware.
  3. Crucial QuickBooks program files and components are damaged and corrupted.

Now that you are aware of the factors that lead to QuickBooks crashing. Let us now jump to the next section of the blog and implement the troubleshooting solutions to fix the error forever.

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Effective Solutions to Deal with QuickBooks app keeps crashing issue

Given below are some proven and reliable solutions that will help you troubleshoot the error:

Solution 1. Get a new update of Microsoft

  1. Close the QuickBooks window, go to the Start menu and choose Settings.
  2. Select Windows Update, then click Check for Updates and follow the instructions given on the screen.
  3. When the installation completes, go to the Update window and click View Update History to verify the update.

Recommended to read: QuickBooks Error 6175

Solution 2. Put Verify and Rebuild Data Utility Tool to use to fix QuickBooks crashing

  1. In QuickBooks, go to the top and select the File menu.
  2. Scroll the file drop down, choose Utilities and click Verify Data.
  3. If the Verify Data tool detects issue, use Rebuild Data to fix the damage.
  4. Go to the File menu, choose Utilities from the drop-down and click Rebuild Data.

Solution 3. Resolve Firewall issues by running File Doctor from the QuickBooks Tool Hub

  1. Close all open company files properly, then quit the QuickBooks Desktop application.
  2. Open your browser and visit Intuit website to download the latest QuickBooks Tool Hub version.
  3. When the QuickBooksToolHub.exe file downloads completely, save it to your Desktop for easy access. Then, open the file and follow the on-screen steps.
  4. Click to mark the agree to the terms and conditions checkbox to install the QuickBooks Tool Hub completely on the workstation.
  5. Open the QuickBooks Tool Hub, go to the Company File Issues tab and select Run QuickBooks File Doctor.
  6. From the File Doctor, choose your company file from the drop-down. If you can’t see your file there, click Browse and search your file on the computer.
  7. Once you find the file, mark the Check your File option and select Continue.
  8. Next, input the QuickBooks admin password and click Next.

Solution 4. Fix performance issues by running Quick Fix my Program tool

  1. From the QuickBooks Tool Hub, select the Program Problems tab and click Quick Fix my Program.
  2. The tool will end all QuickBooks processes running in the background. Once done, restart QuickBooks and open your company file.

Also read: QuickBooks Error 6150 1006

Solution 5. Repair QuickBooks Desktop by running the Install Diagnostic Tool from the QuickBooks Tool Hub

  1. Go back to the QuickBooks Tool Hub and choose the Installation Issues tab.
  2. Click QuickBooks Install Diagnostic Tool and let it run. The Install Diagnostic Tool takes around 20 minutes to finish.
  3. Once it completes, restart your workstation and open QuickBooks.

Solution 6. Update the QuickBooks version you are using to the latest release

Below are the steps to download QuickBooks update manually:

  1. Once all of your company are closed, exit QuickBooks and go to the Windows Start menu.
  2. Look for the QuickBooks icon among the list of programs, right-click it and select the Run as administrator option.
  3. When the No Company Open screen appears, choose the Help menu and click Update QuickBooks Desktop.
  4. Move to the Options menu, choose Mark All and click the Save button.
  5. Click Update Now, mark the Reset Update checkbox to clear previous updates and choose Get Updates.
  6. When the update file downloads completely, restart QuickBooks and install the update.

Also see: QuickBooks Error 6175

Solution 7. Change the name of the QBWUSER.ini file to repair the damage

  1. Open File Explorer and go to the C: drive.
  2. Within the folder, look for the file with the .ini extension and right-click it.
  3. Change the name of the QBWUSER.ini file to QBWUSER.ini.old.
  4. Next, change the name to DataStore.ecml file and restart the QuickBooks Desktop application.

Solution 8. Suppress the QuickBooks application and the company file to deal with QuickBooks crashing issue

  1. Press the Ctrl key, keep holding it and double-click the QuickBooks Desktop icon.
  2. Don’t release the Ctrl key until you see the No Company Open window.
  3. Next, to suppress the QuickBooks company file, choose the desired company file.
  4. Once you choose file from the No Company Open screen, tap the Alt key on your keyboard and keep holding it.
  5. Choose Open, enter log in information when prompted and release the Alt key.
  6. Enter user credentials, press and hold the Alt key till the company file opens completely.

We are optimistic that our article guided you through the complete process of resolving the QuickBooks crashing issue. The troubleshooting solutions mentioned above are proven to fix the issue permanently. If you have any queries or require further help, give a call on our toll-free number 1-855-856-0042 and connect with the certified QuickBooks expert’s team.

Read this blog also: QuickBooks Error 12007


Hi, I am Allan Ramsay, a professional Data recovery Engineer, working with Quickbooks Pro Advisors as a consultant from the past five years in the USA. I am a specialized and trained Cloud consultant who helps a small and medium-sized entrepreneur to track & manage their company file and a database online at any time from anywhere. Contact me at +1-855-856-0042 for QuickBooks Cloud Hosting support and troubleshooting.

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